Then they refused to cover advanced imaging, which the specialists required for an appointment. Prior authorizations took weeks, then months.

UnitedHealthcare constantly changed their claim filing procedure. They said my mother’s doctor needed to fax his notes. Then UnitedHealthcare said they did not save faxed patient correspondence, and required a hardcopy of the doctor’s typed notes to be mailed. Then they said they never received the notes. They were unable to approve the claim until they had received and filed the notes.

They promised coverage and broke their word to my mother.

With every delay, my anger surged. With every denial, I wanted to throw the doctor through the glass wall of their hospital waiting room.

But it wasn’t them. It wasn’t the doctors, the receptionists, administrators, pharmacists, imaging technicians, or anyone we ever met. It was UnitedHealthcare.

People are dying. Evil has become institutionalized. Corporations make billions of dollars off the pain, suffering, death, and anguished cries in the night of millions of Americans.